If you’ve ever asked customers for reviews and got crickets, you’re not alone.
Most businesses think they’re asking correctly — but timing, delivery method, and tone matter more than the ask itself.
The good news? With the right automation, your customers will not only receive your review request — they’ll actually follow through.
The Problem — “We Ask, But They Never Leave a Review”
Traditional review requests (via email or receipts) fail for three reasons:
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Timing — customers forget after leaving.
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Friction — too many steps or logins.
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Tone — impersonal or robotic messages.
Even a well-intentioned email can sit unopened for days. But text messages? They’re read almost instantly.
💡 Fact: SMS open rates average 98%, and review links sent via text have 3× higher completion rates than email (BrightLocal, 2024).
The LaunchSMS Solution
LaunchSMS automates review requests using smart timing and personalization through Nexus AI.
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⏰ Smart Triggers: LaunchSMS detects when a job closes in ServiceTitan, Jobber, or Housecall Pro and sends a customized SMS within minutes.
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💬 Personalized Tone: Messages feel human — not templated.
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🔗 Direct Links: One tap opens the right review platform (Google, Facebook, Yelp, etc.).
Example:
“Hey John, thanks for choosing AC Masters today! Could you share your experience on Google? It helps our small business so much. 🙏 [Leave a Review]”
The Results Speak for Themselves
LaunchSMS clients consistently report:
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3× more reviews in 60 days
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Higher star averages (from 4.1 → 4.7)
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Improved Google Local Pack ranking
The reason? Google prioritizes review freshness and velocity — not just quantity.
By sending review requests at the perfect time, LaunchSMS drives consistent engagement that search algorithms reward.
Real Businesses, Real Reviews
“We used to beg customers for reviews. Now LaunchSMS does it for us — and we’ve tripled our Google feedback in 90 days.”
— Carla M., Owner, ComfortFirst HVAC
Make Every Job End With a Review
Review automation doesn’t just improve SEO — it amplifies credibility, boosts referrals, and fuels your marketing flywheel.
Don’t just ask for reviews — automate them.
🌟 Turn Happy Customers Into 5-Star Reviews Automatically
Start collecting reviews that actually get posted.
