Power Your Business with AI‑Driven SMS Automation.

Convert more leads, get more reviews, schedule faster—24/7—without lifting a finger.

Built for teams ready to centralize communications and basic marketing.

solo

$99/mo

  • Messenger

  • Reviews

  • Mobile App

  • Web Chat

  • CRM

  • 1,000 Contacts

  • 3 Agents

  • 100 Marketing Contacts

  • API Access

  • Nexus AI Assistant

  • 100 Marketing Broadcasts

  • 1,000 Message Segments

  • Overage Rate: $0.020 / per segment

Best for growing businesses who need advanced messaging and segmentation.

pro

$249/mo

  • Messenger

  • Reviews

  • Mobile App

  • Web Chat

  • BookSmart Forms

  • CRM

  • GBP Review Widgets
  • QR Code Generator
  • Social Media Management
  • Phones / Campaigns

  • API Access

  • Unlimited Contacts

  • Unlimited Agents

  • Nexus AI

  • 2,500 Marketing Broadcasts

  • 10,000 Message Segments

  • Overage Rate: $0.015 / per segment

For businesses ready to fully automate and scale communication and marketing.

enterprise

$397/mo

  • Everything found in Pro, plus

  • Integrations (Jobber, ServiceTitan, etc.)

  • Unlimited Contacts

  • Nexus AI Plus

  • API Access

  • White Glove Onboarding

  • 10,000 Marketing Broadcasts

  • 25,000 Message Segments

  • Overage Rate: $0.010 / per segment

All tiers include SMS‑to‑pay, automated review follow‑ups, and multi-channel integrations.

No hidden fees. Scale messaging and features as your business grows.

Compare Plans

Feature Module Solo Pro Enterprise
Dashboard✅✅✅
Leads & Customers✅ Funnel & Statuses✅ + Tags✅ + Full segmentation
Communications✅ Templates, Autoresponder✅ + Notifications✅
Marketing & Campaigns✅ Broadcasts only✅ + Campaigns, QR Codes, Phone Numbers✅ + Audience Builder
Social Posts❌✅✅
Chat & Widgets✅ Web Chat only✅ + Marketing Widget✅ + GBP Widgets
Reviews & Reputation✅✅✅
Voice & AI (Nexus)❌✅ Basic AI✅ Full AI Suite
Products & Payments❌✅✅
FormBuilder❌✅✅
Form Analytics❌✅✅
Team ManagementLimited (3 agents)Up to 10 agentsUnlimited
Integrations (ST, HCP, Stripe)❌✅✅
API Access❌✅✅
Account Settings✅✅✅

All tiers include SMS-to-pay, automated review follow-ups, and multi-channel integrations. Broadcast overages billed at $0.02 per segment.

🧠 Nexus AI Module Access

Nexus AI Feature Solo Pro (Basic) Enterprise (Plus)
Message Analysis❌✅✅
Suggested Replies❌✅✅
Review Auto-Reply❌✅✅
AI Trainer Tabs❌✅✅
Booking Detection (ST/HCP)❌❌✅
Payment Detection (Stripe)❌❌✅
Emergency Protocol❌❌✅
Custom Funnel Handling❌❌✅

Benefits

Never miss another customer opportunity
and generate more online revenue.

Online
Webchat

Never miss another lead when you communicate with your customers the way they want with an easy to use webchat that connects your leads using text messaging.

Online
Reviews

Acquiring reviews has never been so easy. Increase your online search ranking and visibility, driving more leads and generating more revenue for your company.

Nexus AI

Using our active response technology, intelligently auto respond to inbound messages, form fills and reviews to full scheduling using Nexus AI

Mass Text
Campaigns

Boost customer engagement, brand loyalty and increase your sales by personalizing your SMS messages and segmenting your audiences based on their behavior.

Multiple
Integrations

We’ve created LaunchSMS with integrations in mind. Easily integrate your Google, Facebook, Jobber, Housecall Pro, ServiceTitan, Stripe, MailChimp and many more.

iOS & Android
Mobile App

Take your customer communication on the go. With the LaunchSMS app (available on the Apple App Store and Google Play store) you can make sure you stay on top of every incoming lead.

clients’ success stories

We’ve been using LaunchSMS for several months now and have loved it. It gives our customers options to directly book service directly online or speak to someone at the office with the ease of communicating through text message. With multiple notification preferences, there’s no way to miss a message on our end. Customer service is second to none; Very responsive to any issues that we have come across. We couldn’t be happier!”

Aaron Freedman & Stephanie Mischke

Total Air Inc.

Frequently Asked Questions

Nexus AI automates your customer conversations—so you never miss a lead, booking, or sale. From instant replies to job scheduling, Nexus works 24/7 to turn inquiries into paying customers. It’s like having a top-performing sales rep in your pocket. You can learn more by going here.

Nexus AI is your always-on team member, customized to your business.
It connects seamlessly with your existing tools, understands your services and offerings, and knows exactly when to hand off conversations to a real team member for more complex situations. You’ll also get a dedicated success manager to help fine-tune Nexus AI to fit your exact workflows and goals.

Yes—no overage fees. Scale freely as you grow.

Enterprise includes white-glove onboarding; Solo and Pro come with self-service setup guides.

No—we use local numbers for compliance and fast deployment.

We don’t allow the use of outside numbers or porting. We find that it makes the process of going live on our platform very long.

What is a Message Segment in Twilio?

A message segment is a unit of measurement used to calculate the length and cost of SMS/MMS messages. Since SMS is built on older telecom standards, carriers split text messages into chunks when they exceed certain character limits. Twilio passes along those carrier rules.

  • Standard SMS (GSM-7 encoding):
    Up to 160 characters = 1 segment.
    Longer texts are split into 153-character segments and stitched back together on the recipient’s phone.
    Example: A 300-character message = 2 segments.

  • Unicode SMS (non-GSM, emojis, special characters, etc.):
    Up to 70 characters = 1 segment.
    Longer texts are split into 67-character segments.
    Example: A 150-character Unicode message = 3 segments.

  • MMS messages (with pictures, videos, or rich media) aren’t segmented in the same way, but are billed differently.

Why Does This Matter?

  • Billing: Each segment counts as a billable message unit. So a long SMS may cost 2–3 times the price of a single one.

  • Delivery: Segments ensure your long messages arrive in full. Twilio automatically reassembles them for the end user.

  • Encoding: Using emojis, special characters, or non-Latin scripts (like Chinese, Arabic) can reduce the character limit per segment.

Example

  • Sending “Hello, this is a test” = 1 segment (21 GSM characters).

  • Sending a 320-character update = 3 segments.

  • Sending “🎉 Big news coming soon!” (with emoji) = may switch to Unicode encoding, lowering the limit to 70 chars per segment.

👉 In short: A message segment is a billing and delivery unit for SMS. Your customers will see one seamless text, but behind the scenes we may send it as multiple segments.

Start converting more leads today—choose LaunchPad, Mission Control, or Orbit, and let Nexus AI do the heavy lifting.

Convert more leads, get more reviews, schedule faster—24/7—without lifting a finger.